Network Operations Technician

JMN is seeking a talented and successful Network Operations Technician in the Atlanta, GA area!

 The successful Net Ops Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor.   Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data.

Education:  High school or equivalent plus 2 years formal electronics training or equivalent knowledge through experience.  Associates Degree in related field preferred.  Minimum 2 yrs related telecommunications experience or 1 yr as NOS with satisfactory or better performance.  Industry certifications, related experience in the military and physical line or protocol experience is preferred.  Basic knowledge of UNIX operating system is a plus.

Additional Requirements: Microsoft Office software suite...emphasis in both Excel and Outlook.  Position may require shift work based on days of the week or hours.  This positions hours are generally:  7am-3pm.

Job Requirements

Successful Individual will serve as a contact on technical and service related problems for the diagnosis and repair of customer service failures and coordinate problem-solving efforts with the Local Exchange Carriers (LEC), customer vendors, and, field service personnel.

Candidate will be responsible for TDM, Ethernet, and, Microwave maintenance activities supporting the wire line and wireless networks; and, should possess a strong understanding of internal and external network infrastructure for troubleshooting purposes.

Candidate must be efficient at multi-tasking and be able to work in a fast-paced and demanding environment.

The successful candidate will be flexible and be able to work in any shift of a 24x7x365 staffing model with a  can-do can-learn attitude.

 U.S. Citizenship Required

 

Strong negotiation and problem resolution skills are also required. The candidate must also be able to demonstrate excellent written and verbal communication practices.
Education: High school or equivalent plus 2 years formal electronics training or equivalent knowledge through experience.  Associates Degree in related field preferred.  Minimum 2 yrs related telecommunications experience or 1 yr as NOS with satisfactory or better performance.

Industry certifications, related experience in the military and physical line or protocol experience is preferred.

Additional Requirements: Microsoft Office software suite with an emphasis in both Excel and Outlook.

J.M. Neil is an EOE, M/F/V/D